Privacy Policy

Last updated: 3 November 2026

Who we are

Cell Orbit Medical Trading ("Cell Orbit", "we", "us") supplies IVF laboratory equipment, consumables and services from Abdul Hamed Ahmed Building, Office 102 B04, Al Goze Third, Dubai, United Arab Emirates. We decide how and why the personal data collected through cell-orbit.com is used, so we are responsible for it under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL").

For any question about this policy or your data, email info@cell-orbit.com or call +971 58 295 5858.

What we collect

You can read this website without telling us who you are. We collect personal data only in these cases:

When you send an enquiry. Your name, email address, clinic or organisation, country and phone number, the brand, product or service you ask about, your message and the page you sent it from.
To protect the form from abuse. A scrambled (hashed) version of your IP address, used to limit how many messages can be sent in a short time. We do not store the address itself.
When you allow analytics. How you use the site, as described under Cookies and analytics.
When the site is delivered to you. Our hosting provider automatically logs technical data such as your IP address, browser type and the pages requested, to run and secure the server.

Please do not send patient information or other health data through the contact form. The form is meant for business enquiries from clinics, laboratories and professionals.

Why we use it

To reply to your enquiry, prepare quotations and provide the products and services you ask for. We rely on this being necessary to take steps you have asked for before or under a contract with you.
To keep the website and form secure and working. We rely on this being necessary for those purposes and on the processing being expected for a business website.
To understand which pages are useful, but only if you choose "Accept" for analytics. We rely on your consent, which you can withdraw at any time.

We do not sell your personal data, we do not use it for automated decisions about you, and we do not send you marketing unless you have asked us to.

Who we share it with

Only our own team reads enquiries. We share personal data only with service providers that help us run the site and our email, and only as far as they need it:

our web hosting provider, which stores the website, the enquiry database and our mailboxes;
Google, for Google Analytics (only after you accept) and for the map on our Contact page;
the manufacturers we represent, but only when you ask us to involve them in your enquiry, for example for a technical question or a quotation.

We may also disclose personal data when UAE law, a court or a public authority requires it.

Transfers outside the UAE

Some of our providers, including Google, may process data outside the United Arab Emirates. Where that happens, we rely on the safeguards the PDPL allows for such transfers, such as the provider's contractual data protection commitments. The manufacturers we represent are based outside the UAE, so data we pass to them at your request is transferred abroad.

How long we keep it

Enquiries are kept for up to three years after our last contact with you, so that we can follow up and support any equipment we supply. After that we delete them, unless we need to keep them longer to meet a legal obligation or because they became part of a contract, invoice or service record.
Hashed IP addresses are kept with the enquiry they came with and deleted with it.
Analytics data is kept by Google for up to 14 months and is then deleted automatically.
Hosting logs are kept for the short period our hosting provider sets, usually a few weeks.

How we protect it

The website is served only over an encrypted (HTTPS) connection. Enquiries are stored in a database on our hosting that only authorised staff can open with a personal password, and are emailed to our team over an authenticated connection. We limit access to people who need it to handle your request.

Cookies and analytics

This website does not use advertising cookies. With your consent, we use Google Analytics to count visits and see which pages are read, so that we can improve the site. Google Analytics sets cookies named _ga and _ga_ followed by a code, which last up to two years, and sends usage data such as the pages you view, your device type and your approximate location (city or country) to Google. Google signals and ad personalisation are switched off.

Nothing is loaded from Google until you choose "Accept". If you choose "Decline", no analytics cookies are set. Your choice is stored in your own browser (as co-consent), not as a cookie, and you can change it at any time with "Cookie settings" at the bottom of every page. Choosing "Decline" later also removes the analytics cookies already set.

Staff who sign in to our private administration area receive a session cookie that is needed to keep them signed in. It is not used on the public pages.

Google Maps

The map on our Contact page is provided by Google and loads when you scroll down to it. When it loads, Google receives your IP address and may set its own cookies under Google's privacy policy (opens in a new tab). The "Open in Google Maps" links take you to Google's website.

Other websites

"Learn more" links open the manufacturers' own websites in a new tab. Those websites are not run by us and have their own privacy policies.

Your rights

Under the PDPL you can ask us to:

tell you what personal data we hold about you, how we use it and who we share it with;
give you a copy of your data, including in a format you can pass to someone else;
correct data that is wrong or incomplete;
delete your data when we no longer need it or should not be using it;
restrict or stop using your data, or object to how we use it; and
withdraw a consent you have given, such as for analytics, without affecting what we did before.

Email info@cell-orbit.com with your request. We may ask you to confirm your identity, and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the UAE Data Office.

Children

This website is meant for healthcare professionals and businesses. It is not aimed at children, and we do not knowingly collect their personal data.

Changes

We may update this policy when our website or the law changes. The date at the top of this page shows when it last changed. If a change affects how we use data you have already given us, we will tell you before it applies.